Strength House — Privacy Policy

Strength House Limited ("Strength House", "we", "us") is the data controller for the personal data described in this policy.

- Company number: 11407707 (registered in England and Wales)
- Contact/trading address: 30 Cannon Street, City of London, EC4M 6XH
- Website: www.strengthhouse.co.uk
- Contact for privacy queries: info@strengthhouse.co.uk
- ICO registration number: ZA695828
- Data Protection contact: Greg Cornthwaite

What personal data we collect

Enquiry and contact data
Name, email address, and phone number when you submit an enquiry form on our website or contact us directly.

Booking and account data.
Information you provide when registering through our booking platform, Mindbody, including contact details and appointment history.

Health and assessment data
During your Neuromuscular Assessment and ongoing sessions, we collect information about your physical health, injury history, and movement assessment findings. This is "special category data" under UK GDPR and is treated with additional care — see "Our legal basis" below. Paper consultation forms are scanned and stored securely on your client profile.

Payment data
Payment details are processed via Mindbody and its connected payment provider. We do not store full card details ourselves.

Website usage data
When you visit our website, we use cookies and similar technologies to understand how the site is used and to measure our advertising. This includes:
- Meta Pixel (Facebook/Instagram advertising measurement)
- Google Analytics (site traffic and usage statistics)
- Google Ads (advertising measurement and remarketing)
- YouTube (from embedded testimonial videos on some pages)
- Elfsight (a third-party widget that displays our Google reviews and may set its own cookies)Full details of the cookies used are set out in our Cookie Declaration, available via the cookie banner on our website.

Our legal basis for processing
- Contract: processing needed to deliver the training and rehab services you've booked (booking data, payment data).
- Explicit consent: required specifically for health and assessment data (UK GDPR Article 9). We ask for this as part of your onboarding paperwork.
- Consent: for non-essential cookies and marketing/advertising tracking, collected via our cookie banner.
- Legitimate interests: for basic site analytics and keeping records that help us run the business safely and effectively.
- Legal obligation: for financial and tax records we're required to keep.

Who we share your data with
‍-Mindbody — our booking, client management, and payment platform.
- Meta (Facebook/Instagram) — receives website interaction events (e.g. form submissions) for advertising measurement. This does not include your health or assessment data.
- Elfsight — powers the Google reviews widget on our site.
- Google — Analytics (site statistics), Ads (advertising measurement), and YouTube (embedded videos).
- We do not sell your personal data to third parties.

Some of these providers are based outside the UK/EEA (for example, Meta in the US). Where this happens, transfers are covered by appropriate safeguards such as Standard Contractual Clauses.

How long we keep your data
‍- Enquiry data that doesn't convert to a client relationship: 12 months
- Client health and assessment records: 7 years after the end of your client relationship with us.
- Financial records: as required by UK tax law (currently 6 years)

Your rights
‍Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected
- Request erasure of your data (subject to our legal obligations to retain certain records)
- Restrict or object to certain processing
- Data portability
- Withdraw consent at any time, without affecting processing carried out before withdrawal.

To exercise any of these rights, contact us at info@strengthhouse.co.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk) if you believe we haven't handled your data properly.

Cookies
‍You can manage or withdraw your cookie consent at any time via the Cookie Declaration link on our website. If contacting us about a cookie consent matter, please include your Consent ID and the date, which helps us locate your record.

Changes to this policy
‍We may update this policy from time to time. The date at the top shows when it was last revised.

Contact us
‍Strength House Limited
30 Cannon Street, City of London, EC4M 6XH
info@strengthhouse.co.uk